Privacy Policy • Ideal Events & Design

Privacy Policy

Your privacy matters. This policy explains what we collect, how we use it, and the choices you have.
Effective:

1) Introduction

Ideal Events & Design (“we,” “us,” “our”) provides this Privacy Policy to explain how we collect, use, and share information when you use our website, forms, email/SMS, social media pages, and services that link to this policy (the “Services”).

Questions? Email [email protected] or call +1 (901) 314-8049.

2) Information we collect

Information you provide

  • Contact details (name, email, phone, address/company).
  • Event details (date, venue/location, guest count, budget, style/vision, vendor preferences).
  • Communications (messages via forms, email, SMS, social, call notes).
  • Content you share (inspiration images, files, mood boards).
  • Payment-related data processed by our payment providers (we do not store full card numbers).
  • Marketing preferences (opt-ins/opt-outs, channels).

Information collected automatically

  • Usage/device data (pages viewed, links clicked, IP address, browser/OS, approximate location from IP, cookies).
  • Logs/diagnostics for security and performance.

Information from third parties

Platforms you connect or interact with (scheduling, social networks, file sharing) and service partners who help deliver our Services.

3) How we use information

  • Provide & improve services: respond to inquiries, plan and deliver events, coordinate vendors, manage bookings, invoices, and payments.
  • Communicate: proposals, updates, reminders, and service notices.
  • Marketing (with consent where required): send updates and inspiration; measure performance.
  • Safety & compliance: prevent fraud/abuse, enforce agreements, comply with legal and tax obligations.
  • Portfolio/testimonials: with your explicit permission, we may share select event images and details.

GDPR legal bases: contract performance, legitimate interests, consent, and legal obligations.

4) Cookies & similar technologies

We use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and (if enabled) personalize content. You can manage cookies in your browser. Where required, we request consent for non-essential cookies via a banner.

5) When we share information

  • Service providers/contractors (hosting, CRM, email/SMS, scheduling, payments, analytics, storage) bound by confidentiality and data-processing terms.
  • Vendors & venues as needed to plan and execute your event (minimum necessary details).
  • Legal/safety when required by law or to protect rights; or in business transactions (e.g., merger/acquisition).

We do not sell personal information or share it for cross-context behavioral advertising. If this changes, we will update this Policy and provide required opt-outs.

6) Data retention

We keep information only as long as necessary to provide services, for the purposes described, and to meet legal/financial record-keeping obligations. When no longer needed, we delete or anonymize it.

7) Your choices & rights

Email & SMS

Email: unsubscribe anytime using the link in our emails.
SMS: reply STOP to end messages; HELP for help. Message/data rates may apply. Frequency varies.

Privacy rights

Depending on your location (e.g., EEA/UK GDPR, California CPRA), you may have rights to access, correct, delete, port, or restrict/opt-out of certain processing. To exercise rights, email [email protected] with “Privacy Request” in the subject. We may verify your identity and will respond within the time required by law. Authorized agents may submit requests where permitted. We will not discriminate against you for exercising your rights.

8) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided information, contact us to delete it.

9) International transfers

Your information may be processed in the United States and other countries that may have different data-protection laws. Where required, we use appropriate safeguards (e.g., standard contractual clauses).

10) Security

We use administrative, technical, and physical safeguards designed to protect personal information (encryption in transit, access controls, least-privilege practices). No method is 100% secure, so please use caution when sharing information online.

11) Third-party links & social media

Our site may link to third-party websites (e.g., Instagram, Facebook, YouTube, Telegram). We are not responsible for their privacy practices. Review their policies before providing personal information.

12) Changes to this Policy

We may update this Policy from time to time. The effective date will change, and significant updates will be highlighted here. Continued use of the Services after changes means you accept the updated Policy.

13) Contact us

Ideal Events & Design
1028 Cresthaven Rd Suite 200, Memphis, TN 38119, USA
[email protected] • +1 (901) 314-8049